Privacy Policy for Ntuha Ride

Last Updated: July 24, 2024

Ntuha Ride ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile and USSD-enabled platform, Ntuha Ride, which provides transportation services for farmers, traders, and other users. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

• Personal Information: When you register on our platform, we may collect personal information such as your name, phone number, email address, and payment details.
• Location Information: We collect your precise location data to match you with nearby transport providers and to provide real-time updates on your ride.
• Usage Data: We collect information about how you interact with our app, including your search queries, booking history, and the features you use.
• Device Information: We collect information about the device you use to access our services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Service: To match you with transport providers, process payments, and provide customer support.
• To Improve Our Services: To analyze usage trends and user behavior to enhance the functionality and user experience of our platform.
• To Communicate With You: To send you updates, promotional materials, and other information that may be of interest to you.
• To Ensure Security: To detect and prevent fraud, abuse, and other harmful activities.
• To Comply With Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your information with third parties under the following circumstances:

• With Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and customer support.
• With Transport Providers: We share your location and contact information with transport providers to facilitate your ride.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• In Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

You have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct or update your personal information if it is inaccurate or incomplete.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Objection: You can object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the contact information provided below.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children's Privacy

Our services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

By using Ntuha Ride, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.